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Databricks’ CustomerLake is more than another CDP. It signals a shift from data gravity to decision gravity, as data clouds evolve from passive systems of record into platforms that interpret customer context, choose actions, and execute them. The CDP may not disappear, but it is increasingly being absorbed into the enterprise data and AI foundation.

For decades, CRM served as the enterprise system of record. But in the age of AI, real-time customer intelligence, and cloud-native platforms, that role is shifting to the data cloud. This article explores why organizations are rethinking customer data architecture, how platforms like Snowflake and Databricks are becoming the new center of gravity, and why real-time data and identity remain essential to delivering exceptional customer experiences.